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We pride ourselves in making beautiful products that are built to last. Inform the store you purchased the item from immediately in the unlikely event your product arrives broken or faulty.

The Not Before Tea and Zellie warranty runs for six months from the date of purchase. The warranty only covers products with a genuine manufacturing fault, not through overfilling (bags) and unreasonable wear.

Please note that if your item is more than 6 months old, it is no longer covered by our Faulty Goods Policy. This is in line with UK Trading Standards guidelines which stipulate that any fault in garments, bags or other products that are more than 6 months old (from date of purchase) is considered to be wear and tear rather than a fault with the item.